WHO WE ARE
Protocol 3 currently has 2 division: Protocol 3 Health & Wellness, and Protocol 3 Cultivation. We are currently partnered to distribute Code Green Micro Farms Microgreens produce in the London, ON area and offer a direct link to their pre orders and custom bulk order services, email us at firstname.lastname@example.org for more information on Microgreens.
Protocol 3 Health & Wellness offers products and services to find solutions for improving ones health and optimizing quality of life. Operating out of London, ON we offer FREE Delivery for Health Supplements.
Protocol 3 Cultivation is a online retail store that ships canada wide and offers setup with delivery for "Tent Bundles" in select ontario locations. We also have a "Members Only" resource center for our customers and a blog for cultivations to share discussions for educational and conversational purposes.
PRIVACY & POLICY
Your Privacy is our #1 concern here at Protocol 3 Cultivation. We are professionals when it comes to this. We ship everything in plain brown discrete boxes with no mention of the shipping contents inside of them. Our shipping labels are labeled with our corporate owners business name which won't trace back to anything related to your purchase. The credit card statement will not say anything related to cultivation and will not be tracable back to our website. No one will know anything about your purchase. We pride ourselves in our level of professionalism when it comes to ensuring your privacy is protected.
We will offer payments through E-Transfer, but please take into consideration you will not receive shipping confirmation until we have accepted and processed your order(s).
PAYMENT & PRICING
We pride ourselves at being the lowest price possible. We regularly check our competition for competing products to make sure we are offering the lowest possible price. We are not perfect if you find a lower price for a similar product please contact us and we will happy to match or even give a lower price then our competitor. Please note we reserve the right to use our judgment to see if the product is the same or similar and we reserve the right to refuse a price match if we suspect a fake or fraudulent claim. Items with a manufactures MSRP cannot be priced matched.
RETURNS & REPLACEMENTS & WARRANTY
Returns will be accepted for 30 days after purchase. Returns will only be accepted on unused items. Any item that has been used (Tent, Light, Ballast, Nutrients cannot be returned) The customer is responsible to send back the items and pay the associated shipping costs to get the items back to us. For new items that are returned there will be a 15% restocking fee.
Warranty for each item will be stated on the product page, if no warranty is stated there is an assumed 30-day warranty. Light bulbs are considered a ware item and have a 30-day warranty on them. Items that break within the warranty period the customer will be responsible to return at their cost. A replacement will only be issued if the fault of the item was due to a manufacturing defect. Electrical storms or surges are not covered by any warranty, floods, water damage, physical damage or abuse are not covered by any warranty. It will be up to our discretion if the warranty will be issued. We do not warranty other sellers' items.
Sometimes packages get lost or damaged in the mail, or by courtiers out of our control. We do our best to package your item with the utmost care. Filing a claim takes about 1 week to process and during that time we ask you to be patient with us. If your package is broken beyond any usable repair we will, of course, replace it free of charge for you. If your package is missing we will do our best to locate it and if we cannot we will ship you another one. Each case is unique so the turn around time might vary. Luckily this a very rare occurrence and only happens in about 1 in 200 shipments. We will stand by service and customer and we will never leave you with a loss in the shipment.
ORDERING & RATES
You can order all items directly online. We take E-Transfer, Visa & MasterCard and debit cards along with PayPal on our site. We can also take money orders by special request. Orders over $99 will ship for free. We reserve the right to add in a surcharge for rural areas and oversized items. Items below $99 standard calculated shipping rates apply. Most orders will ship within 24 hours (M-F), delays can occur because of invalid addresses, or non-matching billing addresses. Also, weather delays can delay packaging & shipping time.
We are based in London, Ontario so shipping times will be at the discretion of postal and courier services.
We offer personal delivery and setup for customers in select area's of ontario, although this service is limited to scheduling.
DISCLAIMER & WARNING
We cannot guarantee that any kit or product(s) will fit your individual needs. Operating a grow light or grow tent or any other hydroponic equipment involves some risk of causing a fire or serious bodily injury.
Buyer accepts responsibility for any and all grow light, grow tent or any other product operation that may lead to personal injury, economic loss, social distress, death, other losses, costs and damages. Seller is not responsible for injuries and/or damages resulting from operating any grow light, grow tent or any other product . Seller is not responsible for misuse or any warranty after installation. Our products are not intended for any illegal growing or use.
Grow lights and Ballasts and light bulbs all create heat, if proper safety precautions are not taken this can lead to burns or fires or other damage.
We cannot guarantee delivery times and are not responsible for any losses for any late deliveries. We do not cover economic or social losses for any product that malfunctions during any type of operation.